Yes, of course. When a call comes in, you can decline it with a tap. The caller then sees that you can't talk right now.

FAQ - Frequently Asked Questions

Q: Who is clearTime suitable for?

clearTime was specially developed for: Seniors who want to easily stay in touch with their family People with early forgetfulness who need support with daily structure Caring family members who want to support their parents or grandparents from afar Families who want to share important appointments and reminders

Q: Can I try clearTime before buying?

Yes! We want you and your family to get to know clearTime at your leisure. That's why we offer a 30-day trial period . If you're not completely satisfied during this time, we'll take the device back and refund the full purchase price.

Q: What languages is clearTime available in?

clearTime is available in 8 languages: German, English, French, Italian, Spanish, Dutch, Polish, and Portuguese. Voice output works in all supported languages.

Q: How long has clearTime been around?

clearTime was founded in Munich in 2019 with the goal of enabling older people to live independently and bringing families closer together. Since then, we have been continuously developing our solution based on user feedback.

Q: Was clearTime developed in Germany?

Yes! clearTime is a German company based in Munich. Our entire team works in Germany, and we place great emphasis on data protection according to German and European standards. All your data is stored exclusively on servers in Germany.

Q: What size is the tablet?

The clearTime Assistant has a screen size of 10 inches . The device is compact and lightweight, ideal for the nightstand, living room, or on the go. This size offers a good balance between readability and portability.

Q: What colors are available?

The tablet is available in Black as standard. White is available on request – simply contact us before placing your order.

💡 General

What is clearTime?

clearTime is your digital everyday assistant that connects families. Our specially designed tablet helps older people stay in touch with their loved ones, organize their daily life, and live independently. The particularly easy operation makes clearTime accessible even for people with no technology experience.

Who is clearTime suitable for?

clearTime was specially developed for:

Seniors who want to easily stay in touch with their family
People with early forgetfulness who need support with daily structure
Caring family members who want to support their parents or grandparents from afar
Families who want to share important appointments and reminders

Do I need technical knowledge?

No, absolutely not! clearTime was designed from the ground up to be usable without any technology experience. Large, clear icons, simple menus, and the ability to automatically answer calls make operation effortless. Even people who have never used a smartphone or tablet can manage it.

Can I try clearTime before buying?

What makes clearTime different from a regular tablet?

clearTime is not an ordinary tablet, but a well-thought-out complete solution:

Simplified interface - No confusing apps or menus
Automatic call answering - Video calls start without pressing a button
Remote access for family - Family members can help and add appointments
Voice output - Appointments are read aloud
German servers - Your data stays in Germany

What languages is clearTime available in?

How long has clearTime been around?

Was clearTime developed in Germany?

📱 Tablet & Device

What size is the tablet?

What colors are available?

What is included in the delivery?

How long does the battery last?

Can I use my own tablet as clearTime?

Yes! The clearTime app can be installed on most Android tablets (Android 8 or newer). This turns any tablet into a clearTime Assistant. The app is free to try for 30 days – after that, you'll need a subscription to continue using all features. For the best experience, we recommend our specially optimized devices.

Does the tablet have a camera?

How loud is the speaker?

Can the tablet be wall-mounted?

What happens during a power outage?

Is there also a mobile version?

⭐ Features

What features does the clearTime Assistant have?

clearTime offers many thoughtful features:

Video calls - With one click or fully automatic
Calendar - Appointments with reminders and voice output
Medication reminders - Never forget a pill again
Photo gallery - Family photos directly to the tablet
Messages - Easy sending and receiving
Weather - Current forecast at a glance
Emergency call - Quick help in emergencies
Remote access - Family can help from afar

What is "Passive Mode"?

What is "Simplified Mode"?

Can clearTime read appointments aloud?

What are "Experiences" in clearTime?

Can I share shopping lists?

Is there an emergency call feature?

Can family members see locations?

Does clearTime show the weather?

Can I use other apps on the tablet?

📹 Video Calls

How do video calls work with clearTime?

Can the call be answered automatically?

Which devices can call clearTime?

What is the video quality like?

Is there a time limit for calls?

Can I also just make voice calls (without video)?

What happens if nobody answers?

Can I see what's on the screen during a call?

Is my call announced?

How loud is the ringtone?

Can I decline calls?

What happens with an incoming call when I'm already on a call?

📅 Calendar & Appointments

How does the calendar work?

Can family members add appointments?

What appointment categories are there?

clearTime offers many predefined categories:

Health - Doctor's appointments, medications, therapies
Personal care - Hairdresser, foot care, bathing
Nutrition - Meals, meal service
Household - Shopping, garbage, cleaning help
Activities - Sports, walks, visits
Anniversaries - Birthdays, holidays

Of course, you can also create your own categories.

How am I reminded of appointments?

Can I create recurring appointments?

Are holidays automatically displayed?

Can I add photos to appointments?

Can I see my family members' appointments?

What is an "all-day appointment"?

Can I change appointments later?

💊 Medications & Reminders

How does the medication reminder work?

Can family members add medications?

What happens if I ignore the reminder?

Can I set different times for different days?

Can I add a photo of the medication?

Are reminders for blood pressure or blood sugar measurements also supported?

Can I adjust the reminder volume?

What is an "important message"?

🖼️ Photos & Gallery

How do photos get on my clearTime?

Can my children send me photos?

Is there a slideshow function?

How many photos can I store?

Are my photos also stored in the cloud?

Can I edit photos?

Can photos be displayed immediately in full screen?

Does clearTime also support videos?

Can I also delete photos?

💬 Messages & Chat

How do messages work in clearTime?

Can messages be read aloud?

What's the difference between normal and important messages?

Can I send voice messages?

Can I see when someone has read my message?

Can I send messages to multiple people at once?

Is there a family chat?

Are messages saved?

👤 Contacts

How do I add contacts?

Can family members manage my contacts?

What information can I save for a contact?

Can I organize contacts into groups?

Are contacts synchronized between devices?

Can I add birthdays to contacts?

How do I call a contact?

Can I export contacts?

💳 Subscription & Pricing

What subscription plans are available?

Which subscription do I need?

Can I cancel the subscription at any time?

Is there a warranty?

Is there a trial period?

What's included in the free version?

When am I charged?

Can I change the payment method?

Are there discounts for longer terms?

Can I use multiple devices with one subscription?

Do I need to cancel the trial if I don't want a subscription?

No, you don't need to do anything! The 30-day trial period is completely free and non-binding. No payment information is required, and the trial does NOT automatically convert to a paid subscription.

After 30 days, you can continue using the app with free basic features. Only if you want to keep using premium features (like unlimited appointments, video calls, etc.) do you actively choose to subscribe.

In short: Just try it out – no risk, no obligation, no cancellation needed.

What happens after the trial period ends?

After the 30-day trial, you can continue using the clearTime app for free with basic features. Your data remains fully intact. Premium features like unlimited appointments and video calls are then only available with an active subscription.

There are no automatic charges – you decide if and when you want to subscribe.

Is payment information required during the trial?

📦 Order & Delivery

How can I order?

What payment methods are accepted?

How long does delivery take?

Which countries do you deliver to?

Can I track my order?

What if I'm not home?

Can I send the device as a gift?

Can I cancel my order?

🔧 Setup & Getting Started

How do I set up clearTime?

Setup is easy:

Unpack - Remove tablet and accessories
Connect - Plug in the power adapter
Turn on - Briefly press the power button
Connect WiFi - Select your WiFi and enter the password
Sign in/Register - Create a family account or sign in
Done! - clearTime guides you through the next steps

Do I need help with setup?

Can I set up clearTime remotely?

How do I connect clearTime to my WiFi?

What do I do if my WiFi isn't shown?

How do I download the family app?

How do I connect my phone to my parents' clearTime?

What do the different permission levels mean?

Can I have multiple family networks?

📶 WiFi & Internet

Do I need internet for clearTime?

How fast does my internet need to be?

Does clearTime also work with mobile internet?

What happens with internet problems?

Can I change the WiFi?

How do I check the connection quality?

Does clearTime also work via LAN cable?

Does clearTime use a lot of data?

🔒 Security & Privacy

How is my data protected?

Where is my data stored?

Can I have my data deleted?

What data is collected?

Can I protect clearTime with a PIN?

How does access protection work on the Assistant?

Who can access my clearTime?

Can someone call me without my knowledge?

What is LIVE access and who can use it?

Are my video calls private?

What happens to my data when I cancel my subscription?

Can I export my data?

♿ Accessibility

Is clearTime suitable for people with visual impairment?

How can I change the font size?

Does clearTime work with screen readers?

Is there voice control?

Is clearTime suitable for people with limited mobility?

Can people with dementia use clearTime?

Can I increase the contrast?

Are there subtitles for videos?

🔧 Troubleshooting

The app crashes. What can I do?

I can't sign in. What's wrong?

Video calls aren't working. What's the issue?

Photos aren't loading. What can I do?

Reminders aren't coming. Why?

The device is slow. What can I do?

Synchronization isn't working.

I forgot my password.

"No connection" even though WiFi is connected?

I deleted an appointment. Can I restore it?

The screen stays black.

👨‍👩‍👧‍👦 Family & Remote Access

How can I help my parents remotely?

What is LIVE access?

How many devices can I connect?

How do I invite a family member?

Who can see and change what?

Can I see if my parents are using the device?

What happens if the device is disconnected from power?

Can I manage multiple clearTime devices?

How do I remove a family member?

Can siblings jointly care for parents?

🏠 Assistant Mode

What is Assistant Mode?

What display modes are there?

How can I change the wallpaper?

What is shown on the home screen?

What is Night Mode?

Can I change the clock display?

How do I prevent unintentional changes?

Can I use other apps on the Assistant?

What is the slideshow function?

Can I use the Assistant in a different location?

🔄 Updates & Maintenance

How do I update clearTime?

Do I have to pay for updates?

What if I don't want an update?

Will I lose my data with an update?

How do I see what's in the new update?

Can I go back to an older version?

How long will my device receive updates?

❓ Help & Support

How do I reach support?

When is support available?

Are there video tutorials?

Can I report a bug?

Can I submit improvement suggestions?

Is there a user manual?

Do you offer training?

Where do I find the latest information?

Frequently Asked Questions

No results found

💡 General

📱 Tablet & Device

⭐ Features

📹 Video Calls

📅 Calendar & Appointments

💊 Medications & Reminders

🖼️ Photos & Gallery

💬 Messages & Chat

👤 Contacts

💳 Subscription & Pricing

📦 Order & Delivery

🔧 Setup & Getting Started

📶 WiFi & Internet

🔒 Security & Privacy

♿ Accessibility

🔧 Troubleshooting

👨‍👩‍👧‍👦 Family & Remote Access

🏠 Assistant Mode

🔄 Updates & Maintenance

❓ Help & Support

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