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General
clearTime is your digital everyday assistant that connects families. Our specially designed tablet helps older people stay in touch with their loved ones, organize their daily life, and live independently. The particularly easy operation makes clearTime accessible even for people with no technology experience.
clearTime was specially developed for:
Seniors who want to easily stay in touch with their family
People with early forgetfulness who need support with daily structure
Caring family members who want to support their parents or grandparents from afar
Families who want to share important appointments and reminders
No, absolutely not! clearTime was designed from the ground up to be usable without any technology experience. Large, clear icons, simple menus, and the ability to automatically answer calls make operation effortless. Even people who have never used a smartphone or tablet can manage it.
Yes! We want you and your family to get to know clearTime at your leisure. That's why we offer a 30-day trial period. If you're not completely satisfied during this time, we'll take the device back and refund the full purchase price.
clearTime is not an ordinary tablet, but a well-thought-out complete solution:
Simplified interface - No confusing apps or menus
Automatic call answering - Video calls start without pressing a button
Remote access for family - Family members can help and add appointments
Voice output - Appointments are read aloud
German servers - Your data stays in Germany
clearTime is available in 8 languages: German, English, French, Italian, Spanish, Dutch, Polish, and Portuguese. Voice output works in all supported languages.
clearTime was founded in Munich in 2019 with the goal of enabling older people to live independently and bringing families closer together. Since then, we have been continuously developing our solution based on user feedback.
Yes! clearTime is a German company based in Munich. Our entire team works in Germany, and we place great emphasis on data protection according to German and European standards. All your data is stored exclusively on servers in Germany.
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Tablet & Device
The clearTime Assistant has a screen size of 10 inches. The device is compact and lightweight, ideal for the nightstand, living room, or on the go. This size offers a good balance between readability and portability.
The tablet is available in Black as standard. White is available on request – simply contact us before placing your order.
Your order includes:
clearTime Assistant tablet
Charging cable and power adapter
Stand/holder
Quick start guide
Personal setup assistance by phone (on request)
The battery lasts several days with normal use. However, we recommend keeping the tablet plugged in at all times so it's always ready. This doesn't damage the battery and you'll never miss a call.
Yes! The clearTime app can be installed on most Android tablets (Android 8 or newer). This turns any tablet into a clearTime Assistant. The app is free to try for 30 days – after that, you'll need a subscription to continue using all features. For the best experience, we recommend our specially optimized devices.
Yes, the clearTime Assistant has a built-in front camera for video calls. The camera is specially optimized for good image quality even in low light.
The speakers are specially optimized for clear voice transmission and can be set very loud. Good communication is possible even with hearing impairment. The volume can be adjusted at any time.
Yes, with a standard tablet wall mount, the clearTime Assistant can also be attached to the wall. This way you always have it in view, e.g., in the kitchen or hallway.
During a power outage, the tablet continues to run on its built-in battery. Depending on the battery level, it can operate for several hours without power. You'll also receive a notification on your phone when the device is disconnected from power.
Currently, the clearTime Assistant works via WiFi. If you want to use it on the go, you can use a mobile WiFi hotspot. An integrated mobile version is planned for the future.
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Features
clearTime offers many thoughtful features:
Video calls - With one click or fully automatic
Calendar - Appointments with reminders and voice output
Medication reminders - Never forget a pill again
Photo gallery - Family photos directly to the tablet
Messages - Easy sending and receiving
Weather - Current forecast at a glance
Emergency call - Quick help in emergencies
Remote access - Family can help from afar
In passive mode, clearTime displays information without requiring any operation. Appointments, time, and weather are automatically displayed, calls are automatically answered. Perfect for people who don't want to or can't operate technology.
Simplified mode shows only the most important functions with extra-large icons. Ideal for getting started or for those with visual impairment. You can switch to full functionality at any time.
Yes! All appointments can be read aloud via voice output. The natural-sounding voice reminds you of important appointments, reads messages aloud, and can even announce the weather.
Experiences are like a digital photo album that you can share with your family. Add photos, videos, text, and even your location. Family and friends can react and comment - like a private social network just for your family.
Yes! Create shared lists (shopping, tasks, etc.) and share them with your family. When someone checks something off, everyone else sees it immediately. Perfect for everyday coordination.
Yes, clearTime offers an emergency call feature. With a simple button press, an emergency call can be sent to designated family members. They will be immediately notified by call and message.
Yes, if you wish. Location sharing is completely optional and can be turned on or off at any time. This way your family knows where you are when needed - for example, when you're out and about.
Yes! clearTime shows the current weather and forecast for your location. With information on temperature, rain, wind, and more. You can also set a fixed location if you prefer.
Yes, if desired, you can also install other apps from the Google Play Store. However, this can be restricted by family members to prevent accidental changes.
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Video Calls
Video calls with clearTime are particularly easy:
Select the contact or tap their picture
The call starts automatically
If desired, the call is also answered automatically
No complicated settings, no passwords - simply connected.
Yes! This is one of the special features of clearTime. You can set calls from certain family members to be answered automatically. You don't have to press anything - the video call simply starts. Perfect for people with limited mobility.
Anyone with the clearTime app can call - whether from:
Android smartphone
Android tablet
Another clearTime Assistant
The app is free and set up in just a few minutes.
The video quality automatically adjusts to your internet connection. With good WiFi, you'll get HD quality. With weaker internet, the quality is reduced to ensure a stable connection.
No, clearTime has no time limit for video calls. Talk as long as you want - at no additional cost beyond your subscription.
Yes! You can turn off the camera at any time and just talk with audio. This also saves some data with a weak internet connection.
If nobody answers, it rings for up to 45 seconds. Then the call ends and the caller sees that nobody was reachable. You can set missed calls to be shown as notifications.
During video calls, you see the other person's image in full screen. Your own image is shown small in a corner so you can see what the other person sees.
Yes, if enabled! clearTime can announce who's calling: "Call from Maria" - so the person knows who's calling before answering. Especially helpful for those with visual impairment.
The ringtone can be set very loud and can start quietly and get louder if desired - so nobody gets startled. You can also set the ringtone to be automatically quieter at night.
Yes, of course. When a call comes in, you can decline it with a tap. The caller then sees that you can't talk right now.
If you're already in a conversation, the new caller is informed that you're currently busy. This way you won't be disturbed.
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Calendar & Appointments
The clearTime calendar clearly displays all your appointments - today, this week, or the entire month. Appointments can be entered by you or by family members. At the set time, you'll be reminded, optionally with voice output.
Yes! This is one of the most important features. Your children or grandchildren can add appointments for you via the clearTime app - e.g., doctor's appointments, birthdays, or visits. These automatically appear on your clearTime Assistant.
clearTime offers many predefined categories:
Health - Doctor's appointments, medications, therapies
Personal care - Hairdresser, foot care, bathing
Nutrition - Meals, meal service
Household - Shopping, garbage, cleaning help
Activities - Sports, walks, visits
Anniversaries - Birthdays, holidays
Of course, you can also create your own categories.
You can set for each appointment when and how you want to be reminded:
By screen display
By sound/ringtone
By voice output ("In 30 minutes: Doctor's appointment")
At appointment time or 5/15/30/60/120 minutes before
Yes! Perfect for regular appointments like:
Daily (e.g., medication at 8 AM)
Weekly (e.g., every Tuesday physical therapy)
Monthly (e.g., on the 15th for check-up)
Yearly (e.g., birthdays)
Yes! clearTime knows all German holidays (including regional ones) as well as holidays in Austria, Switzerland, Italy, Spain, and France. Religious holidays (Christian, Jewish, Islamic) can also be displayed.
Yes! Add photos or documents to appointments. For example, a photo of the doctor's letter for the doctor's appointment or a picture of the person coming to visit.
Yes, if they share their appointments with you. This way you can see when your children have time for a visit or if a grandchild has a birthday.
An all-day appointment has no fixed time and applies to the entire day - for example, a holiday, a vacation day, or a birthday.
Yes, at any time. You can adjust the date, time, description, and reminders. For recurring appointments, you can choose whether only this one or all future appointments should be changed.
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Medications & Reminders
The medication reminder is like a personal assistant that never lets you forget:
Enter your medications with times
At the set time, a reminder appears
If desired, the reminder is read aloud
Important medications are repeated every 15 minutes
Yes! Family members can set up and manage medication reminders for you via the app.
Yes! You can set different times for each day of the week. For example: Monday to Friday at 8 AM, weekends at 9 AM.
Yes! Add a photo of the medication package. This way you can see exactly which medication is meant when the reminder appears - especially helpful when taking several similar medications.
Yes! You can create reminders for all regular health tasks:
Blood pressure measurement
Blood sugar check
Insulin injection
Taking drops
Applying ointment
Yes! Important reminders can be louder than normal ones. This ensures you really pay attention. At night, the volume can be automatically reduced.
Important messages are particularly noticeable notifications that appear immediately on the screen, are read aloud, and are repeated every 15 minutes until confirmed. Perfect for really important medications or urgent information.
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Photos & Gallery
Photos can get to your clearTime Assistant in various ways:
From family members - Sent directly to your device via app
Self-photographed - With the built-in camera
Via USB stick - Transfer photos from computer
From Experiences - Shared family photos
Yes! Your children, grandchildren, or other family members can send photos directly to your tablet at any time via the clearTime app. These then appear in your gallery - a wonderful way to participate in family life.
Yes! The screen can serve as a digital photo frame. Your favorite photos are then automatically rotated. The perfect way to always have family photos in view.
With the free subscription, the number is limited. With Basic or Family, you can store unlimited photos and access them from anywhere.
Yes, if you want. Photos can be securely stored in the clearTime cloud. This way they're never lost and you can also access them from the app. Storage is encrypted on German servers.
Yes! After taking a photo, you can crop, rotate, and adjust it. Simple filters are also available.
Yes! If family members send a photo as an "important message," it appears immediately large on the screen. Perfect for special moments like vacation greetings or baby photos.
Yes! You can receive videos, record them yourself, and view them in the gallery. Videos can also be played in full screen via "important message."
Yes, of course. Select the photo and tap "Delete." For cloud photos, you'll be asked whether the photo should be deleted only locally or for everyone.
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Messages & Chat
With clearTime, you can send and receive simple text messages to your family - like SMS, but free and with more options. Messages can also contain photos, videos, and voice recordings.
Yes! Incoming messages can be automatically read aloud. This way you won't miss any message and don't necessarily have to look at the screen.
Normal messages: Appear as notification, can be read later.
Important messages: Appear immediately in full screen, are read aloud, and repeated every 15 minutes until confirmed. Perfect for really important information.
Yes! Tap and hold the record button, speak your message, and it will be sent. Perfect when typing is difficult.
Yes! For important messages, you can request a read receipt. You'll then see exactly when and by whom the message was read.
Yes! You can send messages to the whole family or selected people. Perfect for announcements or family news.
Yes! The family chat is a shared area where all family members can communicate with each other. Ideal for daily communication and sharing news.
Yes, all messages are securely stored in the cloud and are available on all your devices. They won't be lost even if you change devices.
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Contacts
Contacts can be added in various ways:
Manually - Enter name, phone, email
Import - Take from your phone book
Via family app - Family members can create contacts for you
Yes! With appropriate permission, family members can create, edit, and add photos to contacts for you. Especially practical: You can mark important contacts as "favorites" for quick access.
Yes! Create groups like "Family," "Friends," "Doctors," "Emergency" and assign contacts. This way you'll quickly find the right contact.
Yes! With Basic or Family, all contacts are automatically synchronized between your clearTime Assistant and the app on your phone.
Yes! If you enter a birthday, it will automatically appear in the calendar and you'll be reminded. Never forget a birthday again!
Simply tap the photo or name of a family member and select "Call." Calls are made as video calls within the family network – there is no landline function. For favorites, their picture appears directly on the home screen for quicker access.
Yes! With Basic or Family, you can export contacts in standard format (vCard) and use them on other devices.
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Subscription & Pricing
Free (€0/month) Basic features, limited photos and appointments, no video calls
Basic (€8.99/month) Unlimited appointments and contacts, video calls, all features, premium support
Family (€14.99/month) Everything from Basic + up to 10 devices, extended remote control, LIVE access
For most families, we recommend Basic:
You want to use video calls → Basic
You need more than 4 devices → Family
You just want to try it out → Free
You can switch at any time!
Yes! All subscriptions are monthly cancellable. There's no minimum term and no hidden costs. You can cancel by email or in your family account.
Yes! We offer a 24-month warranty on all devices. In case of defects, we repair or replace the device free of charge. In the first 6 months, the burden of proof lies with us.
Yes! After purchase, you have 30 days to try clearTime. If you're not satisfied, we'll take the device back and refund the full purchase price. No ifs or buts.
The free version includes:
Calendar with limited appointments
Limited contacts
Weather and time
Basic settings
Not included: Video calls, photos, chat, advanced features.
The subscription is charged monthly in advance, always on the same day as the first payment. You'll receive an invoice by email beforehand.
Yes! In your family account, you can add a different credit card or change the payment method at any time.
Yes! With annual payment, you save compared to monthly payment. Contact us for current offers.
The subscription applies to your family network, not per device. The number of devices depends on your chosen plan (see quota in the app).
No, you don't need to do anything! The 30-day trial period is completely free and non-binding. No payment information is required, and the trial does NOT automatically convert to a paid subscription.
After 30 days, you can continue using the app with free basic features. Only if you want to keep using premium features (like unlimited appointments, video calls, etc.) do you actively choose to subscribe.
In short: Just try it out – no risk, no obligation, no cancellation needed.
After the 30-day trial, you can continue using the clearTime app for free with basic features. Your data remains fully intact. Premium features like unlimited appointments and video calls are then only available with an active subscription.
There are no automatic charges – you decide if and when you want to subscribe.
No! For the free 30-day trial, we don't require any payment information. Only if you actively decide to get a premium subscription after the trial will payment details be needed.
Delivery usually takes 2-3 business days within Germany (German islands +1-2 days). EU countries: 3-6 business days. Switzerland & UK: 4-7 business days. For prepayment, the delivery period starts after credit to our account.
We currently deliver to:
Germany - Free shipping
EU countries (Austria, France, Italy, etc.) - €17.90 shipping
Switzerland & UK - €35.00 shipping
Foreign islands on request. Detailed information at Shipping Terms.
Yes! After shipping, you'll receive an email with the tracking number. You can track your package at any time.
The delivery service will attempt delivery multiple times or leave the package with a neighbor or at a pickup point. You'll receive a notification.
Yes! Simply enter a different delivery address when ordering. We can also include a personal message and omit the invoice from the shipment.
Yes, as long as the order hasn't been shipped yet, you can cancel free of charge. Simply contact us by email or phone.
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Setup & Getting Started
Setup is easy:
Unpack - Remove tablet and accessories
Connect - Plug in the power adapter
Turn on - Briefly press the power button
Connect WiFi - Select your WiFi and enter the password
Sign in/Register - Create a family account or sign in
Done! - clearTime guides you through the next steps
If you want, we're happy to help! Just call us and we'll guide you step by step through the setup. Alternatively, a family member can also complete the setup remotely via the app.
Yes! Once the device is connected to WiFi, you as a family member can make almost all settings, create contacts, and add appointments via the app.
During initial setup, you'll automatically be asked for your WiFi. Select your network from the list and enter the WiFi password. If you don't know the password, you can usually find it on a sticker on your router.
Check:
Is the router turned on?
Are you in range?
Restart the router
Try "Refresh" in the WiFi list
If it still doesn't work, contact us.
Search for "clearTime" in the Google Play Store and install the app. It's free and available for all Android devices.
After installing the app:
Register with your email
Ask the family administrator to invite you
Accept the invitation
Done - you're connected!
Administrator Full control: Manage devices, invite/remove members, all settings, LIVE access, manage subscription
Member Normal use: Call, create appointments/contacts for everyone, send photos, chat
External Limited: Only see own appointments/contacts, no device management
You can belong to one family network per family account. If you want to care for multiple people in different households, you can create multiple family accounts.
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WiFi & Internet
Yes, for most features a WiFi connection is required. Video calls, synchronization, weather display, and photos need internet. Some basic features like the calendar also work offline, but won't sync.
For most features, 2 Mbit/s is enough. For video calls in good quality, we recommend 5-10 Mbit/s. This corresponds to most normal DSL connections.
Yes! When you're on the go, clearTime can also work via a mobile WiFi hotspot or smartphone tethering. But watch your data volume.
If there are connection problems, clearTime shows a message. Offline data (calendar, contacts) remains available. Once the connection is back, all changes are automatically synchronized.
Yes! Go to Settings → WiFi and select a different network. Practical when you take the device to a different apartment.
In the settings, you can see the current connection quality:
Excellent - All features available
Good - Video calls possible
Medium - Limited video quality
Poor - Only basic features
On some devices, yes! If your clearTime has a USB-C port, you can connect a LAN adapter. This can make the connection more stable.
In normal operation (synchronization, weather), very little. Video calls use about 300-500 MB per hour. With unlimited WiFi at home, this isn't a problem.
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Security & Privacy
Your data is safe with us:
Encryption - All data is encrypted in transit and storage
Servers in Germany - All data stays in the EU (Frankfurt)
GDPR compliant - Full compliance with European data protection laws
No sharing - We never sell your data
All data is stored in German data centers (AWS Frankfurt) and never leaves the European Union. Storage is encrypted according to the highest security standards.
Yes! You have the right to deletion of your data at any time. Contact us at [email protected] and we'll delete all your personal data within 30 days.
We only store what's necessary:
Account data (email, name)
Your created content (appointments, contacts, photos)
Technical data for troubleshooting
Location (only if enabled by you)
Details can be found in our privacy policy.
Yes! You can set a 4- to 8-digit access code. Alternatively or additionally, a fingerprint can be used (if supported by the device).
The clearTime Assistant has a special unlock system: Tap the four corners of the screen one after another in a set order. Optionally, a PIN code may also be required. This prevents unauthorized users from changing settings.
Only you and the family members you've granted access to. Administrators have full access, members have limited access. You decide who can see and change what.
No, you always see who's calling. Even with automatic call answering, you still see who's calling. You can disable automatic answering at any time or limit it to certain contacts.
LIVE access allows administrators to see the Assistant's screen in real time and help if needed. This is to help older people with operation. LIVE can only be used with consent and should not be misused for surveillance.
Yes! Video calls are encrypted and not recorded. Nobody except the participants can listen in or watch.
After cancellation, your data remains for 30 days in case you change your mind. After that, it's permanently deleted. You can also request immediate deletion.
Yes! According to GDPR, you can request a complete export of your data. Contact us and we'll provide all data in a common format.
♿
Accessibility
Yes! clearTime was specially developed for older people and offers:
Large text - Adjustable font size
High contrast - Easy-to-read colors
Large icons - Easy to see and tap
Voice output - All content can be read aloud
Go to Settings → Display → Font size and select the desired size. The change takes effect immediately and applies to the entire app.
Yes! clearTime is compatible with Android TalkBack. All controls have descriptions that can be read by the screen reader.
clearTime understands spoken wake words like "Hello," "Hey," "Good day," or "Hi." You can also dictate messages by voice instead of typing.
Yes! The most important advantage: Video calls can be answered automatically. You don't have to press or swipe anything. Just sit down and you're connected.
Yes, clearTime was also developed for people with early dementia:
Passive mode - No operation required
Clear structure - Always the same arrangement
Reminder function - Helps with daily structure
Voice output - Appointments are read aloud
Remote control - Family can help from afar
clearTime already uses high contrast for good readability. Additionally, you can enable the system-wide high contrast mode in Android settings.
If you enable the Android subtitle function, these are also shown in clearTime. For video calls, automatic subtitles are not currently available.
Check for updates - Search for updates in the Play Store
Reinstall - Uninstall and reinstall the app (data stays in the cloud)
Common causes:
Typo - Check email/password carefully
No internet - Check WiFi connection
Forgot password - Use "Forgot password"
Account locked - Short wait time after 5 failed attempts
Still not working? Contact our support.
Check:
Internet - Stable WiFi connection? At least 2 Mbit/s?
Subscription - Video calls require Basic or Family
Permission - Camera and microphone permission granted?
Other person online? - Is the contact reachable?
Restart - Restart app and device
Possible solutions:
Check internet - Stable connection?
Check storage - Enough space on the device?
Reload - Pull down to refresh
Clear cache - In app settings
Check:
Notifications - Are they enabled in Android settings?
Do Not Disturb - Is "Do Not Disturb" disabled?
Battery saver - Can clearTime run in background?
Reminder time - Is a reminder set for the appointment?
Restart - Fixes many problems
Install updates - Update system and app
Free up storage - Delete old photos/apps
Close background apps - End other apps
Try:
Check internet connection
Restart the app
Sign out and sign in again
Tap "Sync now" in settings
Changes are automatically synchronized once the connection is restored.
Tap "Forgot password"
Enter your email address
You'll receive a 6-digit code by email
Enter the code and set a new password
The code is valid for 10 minutes. Also check your spam folder!
Possible causes:
WiFi without internet - Restart router
Firewall - Is your router blocking clearTime?
DNS problem - Restart router
VPN active - Disable VPN and try again
Unfortunately not directly. Deleted appointments are permanently removed. With a paid subscription, we may be able to restore from backup - contact us as soon as possible.
Try:
Charge - Is the device charged? Connect to power
Turn on - Hold power button for 10 seconds
Brightness - Maybe brightness is at 0?
Night mode - Screen turned off in night mode?
If nothing helps, contact our support.
👨👩👧👦
Family & Remote Access
With clearTime, you have many options:
Add appointments - Directly from your app
Create contacts - With photos for easy recognition
Send photos - Vacation pictures directly to the tablet
Set reminders - Medications, doctor's appointments
LIVE access - See screen and help (admins only)
With LIVE access, administrators can see the clearTime Assistant's screen in real time - as if you were standing next to it. You can even take over control to help with problems. Important: This should only be used with consent and for helping, not for surveillance.
This depends on the subscription:
Free - Up to 3 devices
Basic - Up to 4 devices
Family - Up to 10 devices
Each family member can use the free app.
Go to Family account → Members
Tap "Invite member"
Share the invitation link via email or WhatsApp
The new member installs the app and accepts the invitation
Administrator: Everything - devices, members, settings, subscription, LIVE
Member: Create and share appointments, contacts, photos, call, chat
External: Only own data, limited view of others
Yes, you can see:
When the device was last online
Whether it's being charged or disconnected from power
Whether reminders were confirmed
You can also be notified if the device is offline for a long time.
You can be notified when the clearTime device is disconnected from power. This way you know immediately and can check if everything is okay.
Yes! You can have multiple clearTime Assistants in your family network, e.g., one at your mother's and one at your father's. Both are shown in your app.
As administrator: Family account → Members → Select member → Remove. The member loses access to shared data but keeps their own family account.
Yes! All family members can jointly add appointments, set reminders, and communicate. This way the family can share responsibility.
🏠
Assistant Mode
Assistant Mode turns the tablet into a digital hub that automatically displays important information - similar to a smart picture frame. It shows time, date, appointments, and weather without having to press anything.
Passive Display only, no operation possible. Perfect for people who don't want to interact with technology.
Simplified Reduced features with extra-large icons. Good for getting started.
All features Full access to calendar, gallery, apps, and more.
You can choose from many pre-installed images (mountains, beach, forest, etc.) or use your own family photos as wallpaper. This makes the assistant more personal.
Configurable, typically:
Time (analog or digital)
Date and day of week
Upcoming appointments
Weather
Favorite contacts for quick calling
New messages
Night mode reduces brightness at night or turns off the screen entirely. You can set fixed times (e.g., 10 PM - 7 AM) or activate the mode manually. Calls still wake the device.
Yes! Choose between:
Digital - Clear numbers, easy to read
Analog - Classic clock with hands
Various styles and colors
Enable settings lock. Then you need to tap a pattern (tap the four corners one after another) or enter a PIN to change settings. Perfect if you want to prevent accidental changes.
Yes, but with care. Assistant Mode can be configured so other apps are also accessible. We recommend only enabling this when needed to preserve simplicity.
The slideshow automatically displays your family photos one after another - like a digital picture frame. You can set how long each image is shown and which albums are displayed.
Yes! If you take the Assistant on vacation, for example, just connect it to the new WiFi. All data is automatically available since it's stored in the cloud.
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Updates & Maintenance
Updates are automatically installed when the device is connected to WiFi. You can also check manually: Google Play Store → clearTime → "Update" (if available).
No! All updates are free. We continuously improve clearTime with new features and bug fixes - at no additional cost to you.
Updates can be delayed, but we recommend installing them promptly. They contain important security improvements and bug fixes.
No! Your data remains fully intact during updates. It's stored in the cloud and is immediately available after the update.
In the app under Settings → About → Changelog, you'll find all new features and improvements for current and past versions.
This is technically difficult and not recommended, as older versions may have security vulnerabilities. If you have problems with an update, contact our support.
We support devices as long as possible, usually at least 5 years. You'll receive notifications if your device is no longer supported at some point.
Email support: Monday to Friday, 9 AM - 5 PM. We strive to answer all inquiries within 24 hours.
Yes! On our website cleartime.care you'll find video tutorials on the most important features. The app also has help texts for each area.
Yes, please! Go to Settings → Help → Report problem. Describe the error as precisely as possible - steps to reproduce help us greatly in troubleshooting.
Yes! We welcome your feedback. Settings → Help → Give feedback or by email. Many of our features were developed based on user feedback.
Yes! A printed quick start guide is included with the device. A detailed digital manual can be found on our website at cleartime.care/support.
We occasionally offer free online training for new users. Check our website for current dates or subscribe to our newsletter.
Website: cleartime.care
Blog: cleartime.care/blog
Newsletter: Sign up on the website
In the app: News is displayed directly
💬
Still have questions?
Our support team is happy to help.
✉️
Send a message
We will get back to you as soon as possible.
✅
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Thank you for your message. We will get back to you as soon as possible.
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